MAINTENANCE & MONITORING

What exactly sets this agreement apart from others?

• House access is almost never required!
• The Mobile Link cellular accessory (this device remotely monitors the generators status and sends up to 40 different alerts via email and text) is installed on all new generators (existing customers may have the 4G LTE Device that uses Verizon) that have annual maintenance agreements. The device (made by Generac) is installed on the generator exterior and is Multi Carrier. So, it will search and connect to the strongest supported cellular provider available. The customer can view their generator anytime via the MobileLink app or through the web portal at app.mobilelinkgen.com When this device is installed on a current EVO2 controller utilizing the dealers Fleet platform, the majority of alarms can be reset remotely. Possibly eliminating the need for a service call.
• Mobile Link cellular subscriptions are maintained by me on Fleet, so there's nothing additional the owner needs to do. The cellular subscription fee is part of the yearly agreement cost.
• Notifications can be setup by the homeowner to be received via email and text. The following notification types are available at this time: Status Changes, Faults, Warnings, Maintenance Reminders, Exercise Confirmations and No Signal Alerts. A monthly summary email is also available. The same alerts can also be received on your phone via push when using the app.
• Generac LP tank monitors are used on those generators that run on propane. This monitor is also Multi Carrier. So, it will search and connect to the strongest supported cellular provider available. This device can be added to the Mobile Link account and viewed on the web portal or in the app to check your fuel level. The following notifications would include Low battery level (this particular monitor runs on four L91 batteries) “Warning” & “Critical”, Low tank level “Warning” & “Critical”, and No Signal. The same alerts can also be received on your phone via push when using the Mobile Link app.
• Customers with PM agreements get priority service over those that donʼt.
• Factory Trained & Certified Generac Air Cooled Service Technician/Master Electrician will be performing all work.
• Not only is the unit wiped down internally on each visit, but it is cleaned externally once a year.
• The generators black iron exterior gas piping is primed and painted when applicable.
• The generators exposed exterior gas piping (after the shutoff valve) is checked for leaks on each visit.
• A load transfer can be performed on each visit by request (owner must be present). This is done to test your transfer switch. In the unlikely event you have a mechanical or electrical issue that affects its operation.
• Magneto output voltage is checked on each visit (a two-cylinder engine can run on just one cylinder, and you wouldn't know it unless the generator was loaded).
• When the installed Mobile Link alerts me of an outage, a report is then filed with the serving utility (Eversource) to let them know there is an outage at the residence. This ensures that power will be restored in short order, in the event your house is the only one that is affected.
• After 24hrs of continuous runtime the owner is notified that a shutdown procedure should be performed (this is noted in your ownerʼs manual).
• Generac Full Synthetic 5W-20 GEO (Gaseous Engine Oil) is used on all generators serviced.
• Batteries (invoiced separately) are proactively replaced on a PM visit to avoid the extra labor/travel costs associated with a failure at another time. AGM batteries are used (when applicable) in lieu of standard wet cell batteries due to their improved cold weather starting and reliability. These also have a full 48mo warranty.
• Firmware updates to Evolution style controllers are performed if available on each PM visit. This provides enhancements to its operation to eliminate the possibility of certain alarms that may present themselves due to several factors. These updates are only available to Generac Authorized Service Dealers (IASD).
• Only Generac units are maintained and serviced and therefore only genuine Generac replacement parts are available to be used.
• There is only one maintenance plan available. I believe it is not in the best interest of the customer to just visit once a year (some dealers do this) and not monitor the generator and its fuel level remotely. Generac recommends regular maintenance be performed every 6mo.